外贸推荐新产品邮件范文(通用20篇)

主动跟新买家建立联系

Dear Mr. Jones:

We understand from your information posted on Alibaba.com that you are in the market for te_tiles. We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future.

We are a joint venture specializing in the manufacture and e_port of te_tiles. We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at Http://www.howseek.com which includes our latest product line.

Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements. We look forward to receiving your enquires soon.

Sincerely,

John Roberts

对新买家要求建立业务联系的回复

Dear Mr. Jones:

We have received your letter of 9th April showing your interest in our complete product information.

Our product lines mainly include high quality te_tile products. To give you a general idea of the various kinds of te_tiles now available for e_port, we have enclosed a catalogue and a price list. You may also visit our online company introduction at Http://www.howseek.com which includes our latest product line.

We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future.

Sincerely,.

向老客户介绍公司新的产品信息

Dear Mr. Jones:

We have refreshed our online catalog at http://www.howseek.com, and now it covers the latest new products, which are now available from stock.

We believe that you will find some attractive additions to our product line. Once you have had time to study the supplement, please let us know if you would like to take the matter further. We would be very happy to send samples to you for close inspection.

We will keep you informed on our progress and look forward to hearing from you.

Sincerely,

回复对某个产品的查询

Dear Mr. Jones:

Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster".

We've enclosed the photo and detailed information of the product for your reference:

Product: toaster

Specification: _______________

Package: 1pcs/bo_ Price: 10usd/pcs

Payment: L/C

For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight.

We look forward to receiving your first order.

Sincerely,

无法提供对方查询中所要求的产品时

Dear Mr. Jones:

Thank you for your enquiry of 12 March cate 9 cable.

We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to e_cessive demand.

We would, however, like to take this opportunity to offer the following material as a close substitute:

Cate 5, US$__ per meter FOB Shanghai, including your commission 2%.

Please visit our catalog at http://www._________.com for more information on this item. If you find the product acceptable, please email us as soon as possible.

Sincerely,

查询对方公司的产品

Dear Sir or Madam:

We know that you are e_porters of te_tile fabrics.

We would like you to send us details of your various ranges, including colors and prices, and also samples of the different qualities of material used.

We are volume dealers in te_tiles and believe there is a promising market in our area for moderately priced goods of this kind mentioned.

When quoting, please state your terms of payment and discount you would allow on purchases of quantities of not less than 1000 meters of individual items. Prices quoted should include insurance and freight to San Francisco.

Sincerely,

第四十二条 甲方生产的合同产品可在国内销售/可根据下列条件出口到其他国家：

1. 甲方应首先与乙方协商，要求在乙方的销售/分配网所在地区安排销售(销售，分配网包括乙方子公司和代理商)。

出口销售的数量和项目将通过友好协商决定，若无法安排，则甲方可以自由出口，但是，甲方必须在完成交易后一周内，将项目、数量和购买商品名称通知乙方。

2. 在乙方销售/分配网不包括的地区，甲方可以自由销售。

第四十三条 对于甲方把合同产品装在甲方国的主机上出售到任何国家(包括在乙方销售/分配网所在地国家)的权利，乙方不得干涉。为维修甲方国出口的主机，甲方可以自由销售作为配件的合同产品。

第四十四条 在合同期间，甲方可以在合同产品上使用乙方使用的商标和标上甲方的商标，并注上____国________制造。商标许可证应由甲方和________公司单独签订。

第四十五条 当使用商标时，甲方生产的合同产品必须符合本合同项下由乙方提供的标准。在必要的时候，每年乙方可进行一次抽样试验，在抽样试验结果不符合乙方提供的标准时，乙方应建议甲方改进不合格的合同产品并在____个月内再次进行试验。若结果仍不符合，则乙

方就可中止甲方使用其商标的权利。甲方可以再次提交另外的样品给乙方进行试验。再次抽样试验，结果符合乙方提供的标准时，乙方将再次给予甲方使用其商标的权利。

Dear sir，

We hereby acknowledge receipt your inquiry of __，(products)and i just got the information from our production department，these standard is available for us.and the now pls check the quotation below:

The specification you required:

The length:

The diameter:

The material

........

The price:__ usd /pes FOB(tian jin)

I hope this is the one in your favor，As a e_perienced company (ISO9001:2000)in the __ filed for more than 20 years.and we take the opportunity seriously to cooperate with you.if you have any questions ，pls feel free to contact me.i will try my best

Thanks and regards

甲乙双方经过友好协商，在公平、诚实、信任、平等合作、互利互惠的基础上，达成如下协议。

一.

返点明细.

1.

甲方经乙方售出商品，并且在款项回收正常的情况下，给予乙方总款项8%的返点。

2.

每月月初一号返上月的的款项。

二、争议处理

1、对于执行本合同发生的与本合同有关的争议应本着友好协商的原则解决;

2、如果双方通过协商不能达成一致，则提交仲裁委员会进行仲裁;

3、在争议处理过程中，除正在协商或仲裁的部分外，协议的其他部分应继续执行。

三、

条款的完整性

甲、乙双方均承认，已阅读过本合同，并同意：本合同为双方关于代理合作事宜的所有合同和约定的全部记载，并已取代以前所有的口头的或书面的约定、意向书与建议。未经双方书面修订，不得对本合同加以变更。

合同附件是合同不可分割的组成部分，与合同正文具有同等效力。

四、合同的修改

合同在履行过程中。如果有一方认为需要修改，需向另一方提出书面的修改建议和理由，双方协商同意后才能修改，并形成本合同的附件。如果双方未达成新的修改意见，则原有合同继续有效。

五、

不可抗力

1、在合同的执行过程中如果出现了战争、水灾、火灾、地震等等不可抗力事故，将影响合同的正常履行时，受不可抗力影响的一方应尽快将不可抗力事故的情况通知对方。并尽快将有关当局出具的证明文件提交另一方进行确认。

2、双方尽快根据此项不可抗力事故的影响协商本合同的进一步执行问题。

3、因不可抗力造成的对履行合同的延误或无法正常履行时，受不可抗力影响的一方不负法律责任。

六、标题

本合同各条标题仅具有提示和注意的作用，不作扩大的解释。对于合同内容的一切解释均以标题下的正文为依据。

十七、生效

本合同自双方签字盖章之日起生效。

本合同一式两份，双方各执一份，具有相同的法律效力。

甲方：

(盖章)

签约人：

年

月

乙方：

(盖章) 签约人： 年 月 日 日

卖 方：____________________________________

地 址：____________

邮码：____________

电话：____________

法定代表人：____________

职务：____________

卖方与买方在平等、互利基础上，经双方协商一致同意按下列条款履行，并严格信守。

第一条 货物名称、规格、包装及唛头：

____________________________

第二条 数量、单价、总值：

卖方有权在3％以内多装或少装。上述价格内包括给买方佣金____％按FOB值计算。

第三条 装运期限：

________________

第四条 装运口岸：

____________________

第五条 目的口岸：

____________________

第六条 保险：

由卖方按发票金额110％投保。

第七条 付款条件：

买方应通过买卖双方同意的银行，开立以卖方为受益人的、不可撤消的、可转让和可分割的、允许分批装运和转船的信用证。该信用证凭装运单据在________国的____ 银行见单即付。该信用证必须在____前开出。信用证有效期为装船后15天在________国到期。

第八条 单据：

卖方应向银行提供已装船清洁提单、发票、装箱单／重量单；如果本合同按CIF条件，应再提供可转让的保险单或保险凭证。

第九条 装运条件：

1.载运船只由卖方安排，允许分批装运并允许转船。

2.卖方于货物装船后，应将合同号码、品名、数量、船只、装船日期以电报通知买方。

第十条 品质和数量／重量的异议与索赔：

货到目的口岸后，买方如发现货物品质及／或数量／重量与合同规定不符，除属于保险公司及／或船公司的责任外，买方可以凭双方同意的检验机构出具的检验证明向卖方提出异议。品质异议须于货到目的口岸之日起30天内提出，数量／重量异议须于货到目的口岸之日起15天内提出，卖方应于收到异议后30天内答复买方。

第十一条 不可抗力：

由于不可抗力使卖方不能在本合同规定期限内交货或者不能交货，卖方不负责任。但卖方必须立即电报通知买方。如果买方提出要求，卖方应以挂号函向买方提供由有关机构出具的事故的证明文件。

第十二条合同争议

因执行本合同有关事项所发生的一切争执，应由双方通过友好方式协商解决。

如果不能取得协议时，则在被告国家根据被告国家仲裁机构的仲裁程序规则进行仲裁。

仲裁决定是终局的，对双方具有同等的约束力，仲裁费用除非仲裁机构另有决定外，均由败诉一方负担。

卖 方：____________(盖章)

代表人：____________

买 方：____________(盖章)

代表人：____________

____年__月__日

甲方：（中方公司）

乙方：（中 间 人）

根据《中华人民共和国合同法》和有关法律法规的规定，乙方接受甲方的委托，为甲方产品寻找海外客商，双方经协商一致，签订本合同。

第一条：委托事项： 甲方委托乙方寻找海外客商。

商品名称：UPS不间断电源

原产地：中国

价格条件：FOB深圳。

第二条：委托事项的具体要求：

（1） 甲方应保证所生产产品的合法性及保证产品质量，若出现产品质量问题和其他不合法问题，后果均由甲方承担。

（2） 海外客商交易的具体价格、交货方式、支付方式等由乙方与海外客商双方协商约定，但乙方需要和甲方沟通并争得其同意。

（3） 乙方不对甲方与海外客商的交易提供任何信用担保，甲方应严格按国家和国际的“FOB C&F或 CIF条款”执行与海外客商所签定的合同。

（4）为方便乙方联系业务，甲方需要及时提供除乙方本职以外的`所有便利，货款达到甲方帐户后，甲方应及时通知乙方，以便乙方开展下一步工作。

（5）在整个过程中，乙方只承担自己联系客户的电话费，上网费，路费，自己的饭费，招待费，其他一切费用都由甲方承担。

（6）乙方只负责联系客户，签定合同，其他所有工作都由甲方完成。

（7）在佣金合同期满之前，凡是乙方为甲方联系的客户，甲方不能不通过乙方而直接和乙方联系的客户签定合同，一旦乙方发现，甲方除了支付该合同相应的佣金给乙方外，甲

方还需要支付销售额的5%作为罚金支付给乙方。

（8）若销售合同在佣金合同结束之前签定并收到客户定金，而生产或此销售合同的终止在佣金合同期满之后执行，则甲方需要继续按照佣金合同所规定的佣金率支付此销售合同中相应的佣金给乙方。

（9）在佣金合同期满之前，乙方在甲方履行该合同的情况下，不得随便将订单转移到别的工厂；在佣金合同期满之后，甲方如果想跟乙方所联系的客户直接联系业务，需征得乙方的同意，协商方可。否则甲方需要继续按照佣金合同所规定的佣金率支付所发生业务金额相应的佣金给乙方。

第三条：佣金的计算、给付方式、给付时间：

（1） 甲方同意按每台机器1500元支付佣金给乙方。

（2） 给付方式及时间：

由于乙方要在国内置业，故乙方要求佣金以人民币方式给付，并以现金或转账的方式给付，具体由乙方按需确定。

在甲方与乙方所介绍的海外客商签定合同，发出货物并收到货款后，甲方按每台机器1500元支付佣金,本次合同总计3台机器，预计应支付4500元佣金给乙方。（若在收回余款时，由于银行费用或其他的一切原因而造成与实际应收货款相差，甲方不得因这个问题而拒绝支付或拖延支付乙方佣金）。

第四条：违约责任：

（1） 甲方若不按本合同第三条的（2）执行，乙方可转移国外客户。

（2） 甲方同意凡乙方所介绍的海外客商，其将来与甲方发生的每笔业务，甲方都将按本合同的第三条支付佣金给乙方，否则，甲方愿接受合同成交额的30%罚款支付给乙方。

第五条：关于销售合同中止问题

在乙方联系好业务并开始生产和采购后，若是由于甲方的原因中止了乙方与外国客户

的销售合同，则甲方要承担国外客户的损失，并还要继续支付乙方该笔销售合同应得的佣金。若是由于国外客户的原因造成合同的中止，则甲方不支付乙方的佣金！乙方不承担任何损失和后果！

第六条：争议解决方式

由于本协议的履行或解释而产生的或与之有关的任何争议，双方首先友好协商解决，如双方无法协商解决，提交甲方所在地仲裁委员会或法院进行最终裁决。除仲裁裁决另有裁定外，仲裁费用应由败诉方承担。仲裁不成，可凭此合同向人民法院提出诉讼。

第七条：本合同未尽事宜双方协商解决。本合同一式贰份双方各执壹份具有同等法律效用。本合同有效期限从20__年10月10日 到20__年10月9日有效，有效期2年。

甲 方：（盖章） 乙 方：（签字）

法人代表：（签字）

地 址： 地 址：

联系电话： 联系电话：

授权代表： 授权代表：

日期： 年 月日 日期： 年 月日

Dear sir，

Sorry for my late reply，i discuss with our boss for a long time， but regarding the price，it is near our bottom line，you know the market is changing everyday，and it is hard to cut more on cost as we need the products with best quality.

But we treasure our first cooperation，so we allow you a 2%discount，this is the best i can do for you.

I hope that if you have the will to cooperate，pls don’t just focus on the price，the most important is the quality，i think.

If you any comments ，pls let me know.

Thanks and regards

Angela

Dear purchasing manager,

Hello,this Lily Lee from ___ company,our company is a professional __ manufacturer with years‘s e_perience.so we want to avail ourselves of opportunity establishing business relation with you.

Please link our company web site:………….if you want to know more about our product.By the way,free sample are available.

Thank you in advance!

Best regards!

___

Company name:

Tel:…….

Fa_:…….

MSN:……….

Skype:………..

Dear Sir or Madam:

We have received your circular of May 14, in which a price-list of the Japanese toys was enclosed.

We are interested in this line of the Japanese goods. We often receive inquiries about them from our clients in various Latin America countries. Therefore, we shall be able to give you considerable orders, if your goods are suitable in quality and reasonable in price. We would be pleased if you could send us some samples with the best terms at your earliest convenience.

Yours sincerely

Ms.xiaomin ma

As we are in need of WOMEN'S CARDIGAN， would you please quote us your best price

The details of this enquiry as follows:

Price: CIF Tokyo

Insurance: ICC(A) plus WAR RISKS and STRIKE for 110% of CIF value.

Payment: By Irrevocable Sight L/C

It will be appreciated if you let us have your quotation at your earliest convenience.

Sincerely yours，

Jeck， Manager

Hair Trading Company， LLC

Dear madam，

We knew your name and address from the website of www.simtrade.net and note with pleasure the items of your demand just fall within the scope of our business line. First of all， we avail ourselves of this opportunity to introduce our company in order to be acquainted with you.

Our firm is an e_porter of various WOMEN'S CARDIGAN. We highly hope to establish business relations with your esteemed company on the basis of mutual benefit in an earlier date. We are sending a catalogue and a pricelist under separate cover for your reference. We will submit our best price to you upon receipt of your concrete inquiry.

We are looking forward to receiving your earlier reply.

Yours faithfully，

_iaomin ma， Manager

YUNZHOU WESTERN TRADING CORP

一、使用统一的信纸(邮件背景),好有公司的商标，主要产品的图片类别等等。外贸管理软件中可以自动设置、修改，再进行使用。

二、格式正确，统一，邮件主题合理，拼写无误。所有发给客户的邮件应该采用统一的格式。外贸管理软件可以帮助设置相应的格式与主题。

(1)邮件主题最好有公司名字等，比如公司名字是E_PORT，行业是PLASTIC，这封邮件的内容是给一款产品报价，那么主题可以写E_port Plastic/quotation of item A. 这样有一个好处，可以方便客户以及你自己以后查找给客户的信息，对于来往邮件很多的客户，开始的时候我往往要花很多时间去查找以前的报价以及其它资料，但是现在通过主题就很方便知道邮件大概内容是什么，节省很多时间。

(2)邮件正文两端对齐：对于段落很多的邮件，正文两端对齐会显得很整洁。

(3)第一封邮件最好写上Mr.或者Ms.某某，职位写SALES MANAGER等，不管你是不是经理，写上没关系，你职位高客户会觉得把他当回事，有好处。

(4)落款有公司标识以及详细联系资料

三、版面整洁，在OE里面将撰写邮件的字体，字号(10-12号比较好)都设置好，不要一会大字一会小字;也不要花花绿绿的，特别是不要全篇都是大写字母，会增加阅读的难度，让人反感。除非是对一些需要特别提醒客户注意的地方，可以用大写，加粗，特殊颜色等突出显示。

四、拼写无误，在每封邮件发出之前都应该利用拼写检查工具检查是否全部拼写无误。

五、表述准确，能够准确表达我方的观点，不要使客户产生任何的歧义，尽量避免有歧义的单词或者短语，尽量避免使用俚语等。

六、详细，能够提供给客户非常详细的资料，回答他的问题，并将他没有问到的问题提出来。有时候你提出的问题会让客户觉得你很细心，很可靠而且非常专业。当然，详细并不是说一股脑的将所有东西都托盘而出，应该学会在适当的时候谈适当的事情。

七、有条理，能够让客户清楚地明白邮件内容，谈完一件事再谈另外一件，混在一起会让人头晕。很多时候，用1，2，3，4等标出来你要说的东西会非常有用，客户很清楚就知道你要说或者问什么。

八、方式多样，比如配合作图说明，照片说明等，往往很多事情用语言很难说清楚，但是如果给一张图纸，或者一幅

照片，那就一目了然了。比如你说你如何玉树临风，说再多什么用，来张PP不就明白了?

九、及时，做到当天邮件当天答复，在收到邮件后应该马上整理出自己不能解决的技术问题，及时提供给技术部门或者供应商，要求他们在什么时候给予详细答复。养成一个好习惯，在早上收到邮件后，整理出哪些需要询问技术人员或者供应商的，将问题给他们后，再来回复能够回复的邮件。如果不能当天答复，给客户一个说明，为什么答复不了，并承诺一个明确的时间。

十、适时跟踪，一般客户都是同时询问很多的供应商，所以要适时提醒他你把他放在心里，并让他知道你在等待。比如公司有了什么技术改进或者新的产品开发，可以发送给很多客户，或许机会就在那里。外贸管理软件会隔一阶段以系统通知的方式提醒业务员，某个客户有多久没有跟踪联系了。

十一、学会维护和客户的关系，这个是最难的一点，同时也是最重要的，需要自己体会。坦诚对人，不要欺骗，基本的一点。适当的恭维也很有用。

Dear sir，

Thanks for your inquiry of our XX(products).on dec.10th.and we are in XX filed for many years，so we are confident we can do it.but the specifications you given is still lack.such as the diameter，meterial，quantity and so on.....，so pls can you send us the details?the drawing(cad)is ok. After we confirmed，we are happy to provide you with our good quality and competitive price. Look forward your soonest reply，

Thanks and regards

quduwen

同意进口商的还价

Dear Sirs:

Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.

To Sincerely

拒绝进口商的还价

Dear Sirs:

Thank you for your letter of June the 8th. We regret that we cannot meet your must point out that the falling market here leaves us little or no margin of profit. We must

ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain.

We hope you will reconsider the offer.

Truly

正式提出订单

Dear Sir:

We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition.

We reserve the right of refusal of delivery and/or cancellation of the order after this date.

Truly

确认订单

Dear Sir:

Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.

Sincerely

作为买家，认为对方报价太高

Dear Mr. Jones,

We acknowledge receipt of both your offer of May 6 and the samples of Men's Shirts, and thank you for these.

While appreciating the good quality of your shirts, we find your price is rather too high for the market we wish to supply.

We have also to point out that the Men's Shirts are available in our market from several European manufacturers, all of them are at prices from 10% to 15% below the price you quoted.Such being the case, we have to ask you to consider if you can make reduction in your price, say 10%.As our order would be worth around US$50,000, you may think it worthwhile to make a concession.

We are looking forward to your reply,

Sincerely,

要求对方开立信用证

Dear Mr. Jones:

With reference to the 4,000 dozen shirts under our Sales Confirmation No.S_260, we wish to draw your attention to the fact that the date of delivery is approaching but up to the present we have not received the covering L/C.

Please do you utmost to e_pedite its establishment so that we may e_ecute the order within the prescribed time. In order to avoid subsequent amendments, please see to it that the L/C stipulations are in e_act accordance with the terms of the contract.

We look forward to receiving your favorable response at an early date.

Sincerely,

因对方未能如期信用证而交涉

Dear Mr. Jones:

With reference to our Sales Confirmation No.825 dated August 10, 2002, we regret to say that your letter of credit has not yet reached us up to the time of writing. This has caused us much inconvenience as we have already made preparations for shipment according to the stipulations of the said Sales Confirmation.

You must be aware that the terms and conditions of a contract once signed should be strictly observed, failure to abide by them will mean violation of contract. If you refer to our Sales

Confirmation, you will see the clause reading: "The Buyer shall establish the covering Letter of Credit before 30th August, 2002, failing which the Seller reserves the right to rescind the contract without further notice." The goods you ordered have been ready for quite some time and the demand of late has been so great that we find it hard to keep them for you any longer. However, in consideration of our friendly business relations, we are prepared to wait for your L/C, which must reach us not later than October 5, 2002. If we again fail to receive your L/C in time, we shall cancel our Sales

Confirmation and ask you to refund to us the storage charges we have paid on your behalf.

Your cooperation in this respect will be appreciated.

Sincerely,

Dear Sir or Madam:

We have noticed your advertisement in the September 15 issue of the Sweater World Journal. We would appreciate it if you could send us a pamphlet as well as the catalogue and price-list of your products.

We are a large chain of retailers and are looking for a manufacturer who could supply us with a wide range of sweaters for the adult market.

As we are usually a bulk buyer, we hope you can follow us a large discount.

We look forward to hearing from you soon.

Yours sincerely

Offer

Dear Mr. John，

Thank you for your inquiry of May 3， requesting us to offer you for our MEN'S T-SHIRT.

In reply， we have the pleasure of submitting to you firm offer on the following terms and conditions subject to your reply reaches us by the end of May 15.

Commodity: MEN'S T-SHIRT

Specification:20PCS PER CARTON， COLOR: NAVY BLUE， FABRIC CONTENT: 100% COTTON

Packing: E_porter Carton

Price: USD or EUR or AUD __/PC. CIF NICE

Quantity: __PCS

Payment: L/C

Insurance: ICC(A) plus WAR RISKS and STRIKE for 110% of CIF value.

Shipment: During June， 2011 subject to L/C reaching us by the end of May 20， 2011.

We are sure you will find our price very reasonable. The market here is enjoying an upward trend， so we trust not overlook opportunity and hope to receive your prompt order.

Yours truly，

_iaohua Zhang， Manager

Huari western trading corp.

交易的尾声

15. 货物损坏报告

Dear Sirs:

Oct. 4, 2001 Upon arrival of your shipment, the ship's agents noticed that case No. 5 was damaged and notified us. The number of articles in the case is correct according to the invoice, but the following articles are broken: (List of articles) As you will see in our survey report and of the ship's agents', that these units are damaged and quite unsaleable. Please send us replacements for the broken articles; we await your reply in due course.

Sincerely

16-1. 拒绝承担损坏责任

Dear Sirs:

Oct. 8, 2001 Thank you for informing us of the damaged shipment. Since the units were packed with the best of care, we can only assume that the cases were handled roughly. We therefore urge you to lodge your claim with the insurance company.

Sincerely

16-2. 承担赔偿责任

Gentlemen:

Oct. 8, 2001 As soon as we got your letter we got in touch with the packers and asked them to look into the matter. It appears that the fault lies with the packaging materials used. We have since corrected the mistake. We apologize for the oversight, and are sending a new delivery immediately.

Sincerely

17. 催要逾期货款

Dear Sirs:

Nov. 30, 2001 It has come to our attention that your payment is one month overdue. The units ordered were delivered to you on September 26 and were invoiced on September 30. Payment is due on October30. We look forward to seeing your remittance within a week.

Sincerely

18. 付清逾期货款

Dear Sirs:

Oct. 3, 2001 We have looked into the cause of the delay in payment and have found that our accounting department made an oversight in making your remittance. We are sorry for the inconvenience. The sum of US$ 20,000 has been sent to you by Telegraphic Transfer and should reach you sometime tomorrow.

Sincerely

向顾客推销商品

Dear Sir: May 1, 2001

Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure.

Yours faithfully

提出询价

Dear Sir: Jun.1, 2001

We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business.

We look forward to hearing from you soon..

Truly

迅速提供报价

Dear Sir: June 4, 2001

Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand.

We look forward to the opportunity of being of service of you.

如何讨价还价

Dear Sir: June 8, 2001

We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a

discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business.

We hope to hear from you soon.

Yours truly

交易的契机

4. 如何讨价还价

Dear Sir:

June 8, 2001 We have received your price lists and have studied it carefully. However, the price level in your quotation is too high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon.

Yours truly

5-1 同意进口商的还价

Dear Sirs:

June 12, 2001 Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down.

Sincerely

5-2 拒绝进口商的还价

Dear Sirs:

June 12, 2001 Thank you for your letter of June the 8th. We regret that we cannotmeet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer.

Truly

6. 正式提出订单

Dear Sir:

June 15, 2001 We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date.

Truly

7. 确认订单

Dear Sir: June 20, 2001 Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times.

Sincerely

8. 请求开立信用证

Gentlemen:

June 18, 2001 Thank you for your order No. 599. In order to e_ecute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested.

Sincerely

9. 通知已开立信用证

Dear Sir:

June 24, 2001 Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fa_ when the order has been e_ecuted.

Sincerely

10. 请求信用证延期

Dear Sir：

Sep. 1, 2001 We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be e_pire before shipment. Therefore, please e_plain our situation to your customers and secure their consent to e_tend the L/C to Sept.30.

Sincerely

11. 同意更改信用证

Gentlemen:

Sept. 5, 2001 We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to e_tend the L/C up to and including September 30. Please keep us abreast of any new development.

Sincerely

交易的进行

12. 抱怨发货迟延

Dear Sirs:

Sept. 25, 2001 Concerning our order No. 599 for 200 mountain bikes, so far you have shipped only 50 bikes against the shipment. We are notifying you that we reserve our right to claim on you for the shortage, if it is confirmed. We have given our customers a definite assurance that we would supply the goods by the end of September. We hope you will look into this urgent matter.

Yours faithfully

12a. 处理客户的抱怨

Gentlemen:

Sept. 30, 2001 In response to your letter of Sept.25, we regret your complaint very much. Today we received information from Hong Kong that the remaining 150 bikes were on a ship that developed engine trouble and had to put into port for repairs. The trouble was not serious, and the vessel is now on her way. She would arrive at your place tomorrow or the ne_t day.

Truly

14-1 取消订货

Dear Sirs:

Oct. 2, 2001 We are sorry that causes completely beyond your control have made it impossible for you to keep the shipment date of Sept. 30. Since you have failed to uphold your end of the agreement, we find it necessary to cancel our order. Unfortunately, our buyers cannot wait indefinitely for the units. We are sorry that it is necessary to take such a drastic step.

Sincerely

14-2 谅解迟运原因

Gentlemen:

Oct. 2, 2001 We have received of your notice of delay of shipment due to mechanical troubles on the ship. We are pleased that the order is now on its way. Thank you for the notice. We are eagerly awaiting the ship's arrival.

Yours faithfully